Product Support
For BCS Payroll and other BCS products, licences and Marketplace subscriptions.
Contact
Email info@bcs-dev.com. Please include:
- your company name and Dynamics 365 environment URL;
- the BCS product and the legal entity involved;
- what you expected to happen, what happened instead, and any error messages or screenshots.
We answer on business days, Sunday to Thursday, 9:00–18:00 Gulf Standard Time (UTC+4).
Response targets
| Priority | Example | First reply |
|---|---|---|
| Critical | A pay run can't be calculated or posted in production | 4 business hours |
| High | A licensed feature is switched off or gives wrong results | 1 business day |
| Normal | Questions, setup help, minor issues | 2 business days |
Subscriptions and licences
- Activate or manage a subscription: sign in at subscriptions.bcsmea.com.
- A feature didn't switch on: in Dynamics 365, open BCS licence and select Check now. Then check that the legal entity is included in your licence scope.
- Billing, plan changes and cancellation: for Marketplace purchases, use the Azure portal or Microsoft 365 admin center, under SaaS subscriptions.